Shipping policy
At Burycase, we want every customer to clearly understand our shipping process, delivery times, and available shipping options before placing an order. Please review the shipping information below carefully.
Free Shipping
All orders on Burycase are shipped free of charge, with no minimum purchase required.
Note: If you require expedited shipping, there will be an additional expedited fee regardless of the order amount. The United States, United Kingdom, Canada,Australia And other countries area needs to pay $9.99 for shipping.
Shipping Carriers
We ship via trusted carriers, including:
USPS (United States Postal Service)
DHL
The carrier used depends on your location and order details.
Order Processing Time:
1、Order Cut Off Time :
Orders placed before 5:00 PM EST (Eastern Standard Time) on business days (Monday–Friday, excluding holidays) will be processed within 1–2 business days.
2、Delivery Time:
The total delivery time for your order is the sum of the handling time and the transit time. Please note that our estimated shipping timelines do not include handling or production time.
3、Handling time:
We take 1 - 2 Business Days as handling time before shipping the products and then we ship them between Monday - Friday, not including public holidays.
4、Transit Time:
| Destination | Transit time (Business Days) |
| United States | 5–7 days |
| Canada | 5–12 days |
| United Kingdom | 6–12 days |
| European Union | 7–14 days |
| Australia/NZ | 7–15 days |
| Other Countries | 15–25days |
The delivery times above are estimates only. Actual delivery may vary depending on the destination, carrier service, customs clearance, weather conditions, peak seasons, public holidays, or other circumstances beyond our control.
United States Remote Area Notice
The estimated shipping times for the United States apply to the 48 contiguous states only.
Orders shipped to the following locations may require additional delivery time:
| Location | Estimated Delivery Time |
|---|---|
| Hawaii | 2–4 weeks |
| Alaska | 2–4 weeks |
| Military bases, including APO, FPO, and DPO addresses | Up to 4 weeks |
Delivery to these locations may take longer due to limited carrier service, remote-area handling, or special delivery requirements.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–72 hours for the tracking information to update after the package has been handed over to the carrier or local delivery partner.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If the shipping address is incorrect, incomplete, or unavailable for delivery, the package may be delayed, returned, or lost. Please contact us as soon as possible if you need to update your shipping address before the order is shipped.
Once an order has been dispatched, we may not be able to change the shipping address.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery time, please contact us with your order number and tracking number. We will help check the shipment status with the carrier or logistics partner.
Please note that delivery delays may occur due to customs processing, weather conditions, holidays, carrier delays, incorrect addresses, or remote delivery locations.
Contact Us
If you have any questions about shipping, delivery time, or your order status, please contact us:
Address: 3001c11, Galaxy Group Century Building A, No. 3069, Caitian Road, Gangxia Community, Futian District, Shenzhen, Guangdong Province, China, 518038
Email: support@burycase.com
Phone: +8617374818705
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)