Return & Refund Policy

At Burycase, we are committed to providing you with the best shopping experience.We aim to provide quality products and a reliable shopping experience. Please review our refund policy carefully before making a return request.

30-Day Refund Policy

We offer a 30-day refund window from the date of delivery. To be eligible for a refund, the product must be:

• Unused and in its original condition
• Returned in the original packaging
• Accompanied by a valid proof of purchase

 

Return Shipping Fees

• Burycase covers the return shipping if the product is:

1. Defective
2. Incorrect (wrong model, color, or item sent)

• Customers are responsible for return shipping in all other cases, including:

1. Accidental order (wrong model or device selected)
2. Personal preferences (e.g., don’t like the product)

 

How to Return an Item

To request a return:

1. Contact our customer service at support@burycase.com to obtain a return label
2. Download, print, and attach the label securely to your return package
3. Send the package back using the specified courier service

Returns sent without prior authorization will not be accepted

 

Return Shipping Address

Please send your return package to the following address:

Return Address: 3001c11, Galaxy Group Century Building A, No. 3069, Caitian Road, Gangxia Community, Futian District, Shenzhen, Guangdong Province, China, 518038

Ensure the product is carefully packed to prevent damage during transit.

 

Return method

Send By Mail

Once your product is shipped back to our return address, please send the correct tracking number to support@burycase.com.

 

Refund Processing Time

Once your return is received and inspected, your refund will be processed within 7 business days. The funds will be returned to your original payment method.

If you do not receive the refund after 7 days, please:

1. Check with your bank or payment provider
2. If unresolved, contact us at support@burycase.com for assistance

 

No Restocking Fees

We do not charge any restocking fees for returned items. You will receive a full refund for the returned product, provided it meets the conditions outlined in this policy.

 

Return Timeframe

We accept returns within 30 days from the date you receive your order. After 30 days, we are unable to process returns or issue refunds.

 

Exchanges

At this time, Burycase does not facilitate exchanges. If you require a different item, size, or color, please initiate a return for the original item and place a new order.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We are committed to promptly resolving any issues to ensure your satisfaction.

 

Contact Us

If you have any questions regarding our return and refund policy or need assistance, please contact us. We are happy to help!