FAQS

Frequently Asked Questions (FAQ) Welcome to the Burycasec FAQ page! Here you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to contact us at support@burycase.com.

 

Ordering:

Q: How do I place an order?

A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.

Q: Can I modify or cancel my order?

A: Orders can be modified or canceled within 12 hours of purchase. Please contact us at support@burycase.com immediately if you need assistance.

 

Shipping & Delivery:

Q: How much is shipping?

A: We offer free shipping for all orders. 

 Q: How long does shipping take?

A: Delivery times depend on your location. Please refer to our Shipping Policy for detailed estimates.

 Q: Can I track my order?

 A: Yes, once your order has been shipped, you will receive a tracking number via email. Use this number to monitor your shipment.

 

Returns & Refunds:

Q: What is your return policy?

A: We accept returns within 30 days of purchase for items that are unused and in their original condition. For more details, please review our Return & Refund Policy. 

Q: How long does it take to process a refund? 

A: Refunds are processed within 7 working days after the returned item is received and inspected.

 

Products:

Q: Are your phone cases compatible with all devices?

A: Our phone cases are designed to fit specific models. Please check the product description for compatibility information.

Q: What materials are used in your cases?

A: Our cases are made from premium-quality materials that ensure durability, protection, and style.